SunStream provides a world-class Hosted VoIP solution that replaces the need for a traditional, premise-based PBX or Key System. Customers get all the expected functionality of a traditional phone system but at a fraction of the price.

Low Capex – New phone systems can cost you many thousands of dollars to deploy and thousands more to maintain and upgrade. SunStream Hosted VoIP utilizes low-cost SIP phones at your location or for remote users, saving you literally thousands of dollars.

Self Administration – Never again pay a phone technician to move a phone or setup a new user. We fully train you on how to use our intuitive tools to administer your own phone system easily. From setting up a new user, to modifying your Auto Attendant, to rerouting your inbound calls….all can be done in a matter of seconds from any computer connected to the internet, anywhere in the world.

Pay Only for What You Use – With SunStream’s SaaS delivery model, you only pay for what you use. As your needs change, simply increase or decrease users and pay a pro-rated monthly fee. No contracts. No termination penalties.

Industry-Leading IP Phones – SunStream fully supports Cisco & Polycom SIP phones. We also have outstanding wireless SIP phone options and Softphone solutions for mobile employees.

Full Turn-key Installation & Training – SunStream’s Hosted VoIP service is installed by experienced and certified technicians, who won’t leave your site until the job is done. Every installation includes full onsite testing & validation, as well as detailed training for each of your end-users. Don’t risk your business communications to “self-install” kits or to out-of-state providers who can’t support you in person.

Advanced Features

• Call Center functionality
• 10 Queues
• Call Center agents can log into multiple queues simultaneously
• Real-time visibility – calls on hold, average hold times, abandonment rates
• Call Recording
• Call Monitoring – silent, whisper, barge-in
• Follow me/Find me
• Simultaneous Ringing
• Voicemail to Email

Look at the chart below to review what features come with what seat types

SunStream Networks - Hosted VoIP - Mix and Match the Correct Seat Types   Common Basic Enhanced Call Center Charged per minute for US & Canada outbound calling.       Unlimited On-net Calling   Unlimited Outbound calling to US & Canada   DID (direct inward dial number)   Voicemail   Simultaneous Ring   Follow me/Find me   Call Logs   Click to Call   Outlook Integration   Auto Attendant     Unlimited Conference Calling     Soft Phone     Account Codes     Support for 10 call queues       Call Center Reporting       Call Center Monitoring/Recording       911

Common phone – mostly used in break-rooms and customer lobbies, where you want users to dial internally or to dial 911 in an emergency. However, there is rarely a need to call offsite and there is no user dedicated to this phone.

Basic – this is the widest used phone type. It includes unlimited outbound calling anywhere in the US and Canada. It also comes bundled with Voicemail, a DID, and advanced routing capabilities.

Enhanaced – adds soft phone, auto attendant, and unlimited audio conferencing for up to 20 participants to all the basic features.

Call Center – adds real-time reporting, recording, and call monitoring, as well as support for multiple call queues and custom music/messaging on-hold.